Reception Manager

Job Details

Are you looking for the next step in your career? If so, I am currently recruiting for a Reception Manager to join a thriving, established 4* hotel.  


As Reception Manager, some of the main duties involved are –  

• Effectively managing the day-to-day operation of the front desk and the front desk team, implementing and maintaining brand standards 
• Being highly interactive with customers gaining feedback on service levels, facilities and overall satisfaction whilst efficiently handling guest problems or complaints 
• Checking and ensuring room allocation and the pre arrival process is followed and completed to set standard 
• Financial management including the ability to understand P&L statements, budgets, payroll as well as rostering and compliance 
• Hiring, training and developing the team 

 

As Reception Manager, you will –  

• Have experience in a fast-paced reception management environment with the ability to work well under pressure  
• Provide leadership which utilises the full potential of the team  
• Review and improve quality and service standards  
• Be eager to learn and progress within their career  
• Experience using Opera is preferred but not essential  

 

As Reception Manager, you will be contracted to 40 hours per week on any 5 days out of 7, flexible shift patterns and will be paid a salary up to £27,000 per annum. This venue offers a lot of development, opportunity and growth options. 

 

If you are looking for the next step up in your career or just for a new opportunity, I would love to speak further about this Reception Manager role so please apply below!