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Job Details

We are currently working with a 4* hotel located in Worcester who have an exciting new opportunity that has become available for a Front Office Manager.



The main duties of the Front Office Manager include –

• Being responsible for the smooth running of the reception desk as well as reservations & events office
• Ensuring excellent customer service is always delivered and a friendly and warm welcome provided to all guests
• Being the main point of contact for any guest queries, questions or complaints and dealing with them efficiently
• Developing business relationships with local companies in order to increase room sales
• Developing rate strategies, setting up rate codes and packages in order to maximize revenues
• Forecasting future business
• Dealing with all reservations including room and restaurant reservations, checking guests in and out, preparing and checking invoices
• Staff training, development and recruitment

The ideal Front Office Manager will –

• Be friendly and welcoming
• Have excellent communication skills
• Be a peoples person with outstanding customer service skills
• Have good planning and organisational skills
• Be able to multi-task and prioritize work load

 

This Front Office Manager position is working 40 hours a week on any 5 days out of 7, flexible hours including mornings, afternoon and evenings as well as some weekends. The salary being offered is £23k-£25k per annum.



If you have the relevant experience for this Front Office Manager position, please apply below!