Front Office Manager


  • £23000 - £25000 per annum
  • Worcester
  • Posted: 25/11/2021
  • Permanent
  • Job Ref: CF0137059

Job Details

We are currently working with a 4* hotel located in Worcester who have an exciting new opportunity that has become available for a Front Office Manager.



The main duties of the Front Office Manager include –

  • Being responsible for the smooth running of the reception desk as well as reservations & events office
  • Ensuring excellent customer service is always delivered and a friendly and warm welcome provided to all guests
  • Being the main point of contact for any guest queries, questions or complaints and dealing with them efficiently
  • Developing business relationships with local companies in order to increase room sales
  • Developing rate strategies, setting up rate codes and packages in order to maximize revenues
  • Forecasting future business
  • Dealing with all reservations including room and restaurant reservations, checking guests in and out, preparing and checking invoices
  • Staff training, development and recruitment



The ideal Front Office Manager will –

  • Be friendly and welcoming
  • Have excellent communication skills
  • Be a peoples person with outstanding customer service skills
  • Have good planning and organisational skills
  • Be able to multi-task and prioritize work load

 

This Front Office Manager position is working 40 hours a week on any 5 days out of 7, flexible hours including mornings, afternoon and evenings as well as some weekends. The salary being offered is £23k-£25k per annum.



If you have the relevant experience for this Front Office Manager position, please apply below!



Apply Now