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Job Details

We are currently working with a stunning 4* hotel located in the Solihull area who have a great opportunity that has become available as a Receptionist.

 

In this Receptionist position, your main duties will include –

• Completing Reception duties including guest check ins, guest check outs, daily banking to a high standard as well as assisting the Reservations department
• Ensuring exceptional service levels are consistently delivered to all guests
• Presenting a welcoming impression both on the telephone and in person
• Ensuring the correct allocation of charges to guest accounts and banking of all monies
• Acting as a main point of contact for any customer complaints or queries and ensuring they are handled correctly

 

The ideal Receptionist will –

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Be professional and friendly
• Ability to work on your own and as part of a team

 

This Receptionist position is working 40 hours per week, flexible hours including mornings, afternoons and evenings, shifts are generally from 7am-3pm or 3-11pm. Paying a salary between £18k-£20k per annum.

 

If you feel like this Receptionist position is the ideal role for you, I’d love to hear from you!