Job Details
We are currently working with a 4* hotel located in Worcester who have an exciting new opportunity that has become available for a Head Receptionist.
As Head Receptionist, your duties will include –
- Answering the switchboard and transferring calls as required
- Taking guest reservations and entering them into the computer ensuring the availability is correct at all times
- Dealing with guest requests and enquiries on a one to one basis and over the telephone
- Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly
- Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately
- Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift
- Training of new staff team members
- Ensuring the weekly rota is completed and the department covered
The ideal Head Receptionist will –
- Have experience in a similar role or be looking for the next step up
- Be friendly and welcoming
- Ensure the best level of customer service is provided at all times
- Be professional and a good communicator
- Be able to work under pressure and multi-task
As Head Receptionist, you will be working 40 hours a week on any 5 days out of 7, flexible shift patterns. The pay on offer is £20,760 per annum.
Please apply below if this Head Receptionist role will suit you.