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Head Receptionist

  • £20760 per annum
  • Worcester
  • Posted: 25/04/2022
  • Permanent
  • Job Ref: CF0193059

Job Details

We are currently working with a 4* hotel located in Worcester who have an exciting new opportunity that has become available for a Head Receptionist.


As Head Receptionist, your duties will include –

  • Answering the switchboard and transferring calls as required
  • Taking guest reservations and entering them into the computer ensuring the availability is correct at all times
  • Dealing with guest requests and enquiries on a one to one basis and over the telephone
  • Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly
  • Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately
  • Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift
  • Training of new staff team members
  • Ensuring the weekly rota is completed and the department covered


The ideal Head Receptionist will –

  • Have experience in a similar role or be looking for the next step up
  • Be friendly and welcoming
  • Ensure the best level of customer service is provided at all times
  • Be professional and a good communicator
  • Be able to work under pressure and multi-task


As Head Receptionist, you will be working 40 hours a week on any 5 days out of 7, flexible shift patterns. The pay on offer is £20,760 per annum.


Please apply below if this Head Receptionist role will suit you.