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Reception Shift Leader–4* Hotel–Leicestershire


  • £18000 per annum
  • Lutterworth
  • Posted: 15/02/2019
  • Permanent
  • Job Ref: CF050

Job Details

Are you enthusiastic about working in a customer facing role? If so the perfect opportunity may be available for you.

 

We are currently working with a beautiful 4 Red Star Victorian style hotel set in Leicestershire who are now on the lookout for a Reception Shift Leader. Set within expansive grounds, this breath-taking venue offers fine dining in 2 restaurants, 44 luxurious bedrooms, 6 conference rooms with a maximum capacity of 80 and an outdoor theatre.

 

As Reception Shift Leader, your main duties include –

  • Completing Reception duties including guest check ins, guest check outs, daily banking as well as assisting the Reservations department
  • Ensuring exceptional service levels are consistently delivered to all guests
  • Acting as a main point of contact for any customer complaints or queries
  • Assisting with staff recruitment, training, development and staff rotas
  • Ensuring the improvement of the AA result by consistently monitoring the team and holding regular team briefings

 

The ideal Reception Shift Leader will –

  • Have previous experience working with customers in a face to face setting
  • Have excellent customer service skills
  • Be welcoming and friendly
  • Be good with people and a team player
  • Be a strong leader

 

Being Reception Shift Leader you will be expected to work 40 hours a week, working 5 days out of 7. Due to the location of the venue, it is preferred that this candidate will have their own transport. The pay being offered is £18,000 per annum.

 

If you feel you are well suited to this Reception Shift Leader position, please apply below.